Returns and Refunds
1. No goods will be accepted for credit unless prior arrangement has been agreed with us.
2. Please apply in writing should you wish to return any item, stating clearly the product name and catalogue number; date ordered; method of payment; all invoice numbers; reasons for requesting a return.
3. Orders will only be agreed and accepted for return if goods and packaging are received in perfect condition.
4. A handling charge of up to 25% of invoice value may be applicable on all returns, subject to conditions.